We offer a strict 14 day returns policy for Australian customers, and 30 days for International customers.
If you wish to return a full price item, simply click on this link >>Returns Form<< and fill out our Returns Form and post back, together with a prepaid post satchel.
Any sale items are final sales and can not be returned or exchanged. Any sale items returned or items returned out the the 14 or 30 days for international customers will be sent back to you.
The item must be returned in pristine condition or it will be rejected i.e:
Arcadia Collective reserves the right to deny a refund/credit/exchange if items are returned used, soiled, worn or damaged in any way. They will then be returned to the customer.
The cost of return shipping is at the customer’s expense and is non-refundable, unless the item was damaged in transit.
We recommend returning items through traceable mail, as any returned items that are not received by Arcadia Collective will not be issued a refund/credit/exchange. Arcadia Collective will not issue a refund/credit/exchange on items that are not received or are lost in transit.
We do not offer refunds for change of mind or incorrect fit. If this occurs a credit will be issued and emailed to you. The only time we will offer a refund is if the item is faulty.Items purchased during promotional sale periods will NOT be eligible for a return/exchange/credit note or refund.
We do not offer cash refunds, if you wish to exchange for an item of lesser value, you will be issued a credit note for our online store of the difference between the two garments, excluding shipping costs.
All returns are processed within 2-3 business days of receiving your return.
If you have questions, or are unsure about anything to do with our Return Policy please email firstname.lastname@example.org